mission
We provide our commercial, wholesale and retail customers with the highest quality printing products, and an unmatched level of excellence in customer service and satisfaction. Achievement of our mission results in superior customer, and employee satisfaction.
We Are Committed to Our Six Core Values:
1. Unmatched excellence in customer service.
- Treat others as you want to be treated.
- Commitment to excellence.
- Respect and understanding for customers, employees and other stakeholders.
- Dedication to providing quality products and services.
- Pride in cleanliness – convenience – promptness – courtesy – fairness.
- Immediately respond to solve problems.
- Research and feedback on customer’s needs and wants.
2. Responsive and supportive leadership.
- Develop proactive leadership: a bias for constructive action.
- Commit to empowerment and teamwork.
- Encourage calculated risk taking and an entrepreneurial spirit with accountability and rewards.
- Foster two-way communications, cooperation, dedication and loyalty.
- Focus on priorities.
- Listen, respond and support.
- Train, coach and help each other to be successful.
- Welcome open communications, cooperation, positive confrontation and resolution.
- Break down barriers of bureaucracy.
- Provide recognition, appreciation and reward for specific results.
3. Flexible, innovative and dedicated employees.
- Aggressively look for an take advantage of new ways, methods and opportunities.
- Hire, develop and retain creative, motivated, service oriented and qualified employees.
- Expect the highest level of productivity and performance.
- Be accountable fro actions and rewarded for results.
- Promote teamwork.
- Commit to excellence.
- Promote positive change.
- Actively support the Company’s core values and decisions.
- Develop and maintain a positive environment.
4. Honest and ethical behavior
- Do what is right.
- Do your best/work smart.
- Communicate openly.
- Be honest and trustworthy/have integrity.
- Be accountable for successes and setbacks.
- Be dependable.
- Respect the individual rights and dignity of all people.
5. Wise and productive use of all resources.
- Be committed to a strategic direction.
- Make careful thorough and consistent analysis of investments and alternatives.
- Set targets/measure results.
- Focus on profits/cost controls.
- Efficiently management of organization/systems.
- Encourage employee growth, productivity and talent development.
- Be environmentally responsible.
- Protect, promote and enhance our reputation.
- Make shareholder value paramount.
6. Safety in all we do.
- Safety is vital at all levels.
- Safety is a job requirement.
- Safety is well maintained facilities and equipment.
- Safety is learned and reinforces through training programs.
- Safety is a responsibility and is recognized and rewarded.
- Safety is a stands in daily operations.